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FAQs

Can't Find Your Question?
Email us at support@reviveskin.co

How long does shipping take?

Due to the current COVID-19 outbreak, your local courier might be experiencing additional delays. We apologize for any inconvenience this causes!


We are happy to offer worldwide shipping.


US/UK/AU/CA/NZ: 5-12 business days

Worldwide: 10-20 business days


All orders are dispatched within 1-2 business days. In peak periods, please allow up to 3-4 business days for dispatch.


Due to these security measures, which currently take place everywhere internationally at all companies, there are delays in the delivery of our packages. We guarantee that you will receive your parcel - if your parcel is affected by a delay, we kindly ask for your understanding.


Thank you for trusting us with your business! Please don't hesitate to contact us at support@reviveskin.co for help with your order.


Do I get a tracking number? 

Shipment confirmation & Order tracking:


You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours.


Do you offer money back guarantee?

Yes! We do have a 30 day money-back guarantee which means we will give you a refund if you are not happy with the results AFTER 1 month of consistently using our products. We do require before and after photos to understand your concerns, so please remember to take photos before starting with REVIVE SKIN.


What if I have an allergic reaction from using the products?


We will be happy to refund you as long as you provide us photos of your reaction. If you have known skin allergies, we suggest consulting your GP or testing the mask on a small patch of skin either inside of your elbow or behind your ear.


$10 for shipping cost will be deducted from all refunds.

Can I change my delivery address or cancel my order?

Unfortunately we cannot cancel your order or change your address once your parcel has been dispatched. We encourage you to always double-check your address before placing your order. If you wish to cancel your order after it has been dispatched you will need to wait for it to reach you and either reject delivery or return your order back to us for a refund. $10 for shipping cost will be deducted from all refunds.

I have placed an order, however, I have not received an order confirmation email?

Please check your junk / spam folder and ensure you have entered a valid email address. Let us know right away on support@reviveskin.co if you believe you have given any incorrect details.

Will I have to pay additional duties, VAT or other charges?

Some countries (such as those located in the United Kingdom or the European Union) charge duties or Value Added Tax when goods are imported. REVIVE SKIN has no control over and is not responsible for any of these charges. These charges are imposed by and controlled by local governments, border security and/or customs authorities and can be added randomly.


It is your responsibility to pay any duties, Value Added Tax or other similar charges. If you refuse to pay these additional amounts than your delivery will be returned to us. Provided that the product is still in its original condition, REVIVE SKIN will refund you the cost of your purchase (minus the costs of shipping to and from your country).

What is an Aqua Facial Treatment?

Aqua Facial also known as hydra facial or hydro-dermabrasion is a facial rejuvenation skin treatment which cleanses, detoxifies, exfoliates, extracts and hydrates the skin.


Aqua Facial is also an anti-aging skin treatment which helps to reduce fine line and wrinkles, large pores, and hyperpigmentation.


Using the latest skin healing technology, Aqua Facial utilises the natural healing powers of water and oxygen to revitalise the skin for a hydrated, healthy and youthful appearance.

What is the difference between Aqua Facial(Hydrodermabrasion) and Microdermabrasion?

Aqua Facial is a gentle treatment that introduces the healing powers of water to flush out impurities and deeply hydrates the skin, while microdermabrasion is a traditional method using micro-crystals to exfoliate the skin.

How does the Aqua Facial Handset work?

Our Aqua Facial Handset combines a 3 stage process into one quick treatment for clearer, smoother, and deeply hydrated skin!


Exfoliate and Extract

The hydrating solution softens the outer layer of skin where all the impurities occur. The perfectly calibrated vacuum suction exfoliates the outer layer of the skin and extracts the dead skin cells, sebum, excess oil, blackheads, whiteheads, unclogs pores and other skin impurities. 


Cleanse & Hydrate

The new, fresh layer of skin is exposed to the hydrating serum multiple times with each pass. The spiral design of the Aqua Facial tip gives it multiple abrasive edges, which means that the skin is exfoliated several time with each pass. The spiral design also allows the serum to stay on the skin longer, to boost performance and absorption time in order to deeply hydrate the skin.


Enhance

The vacuum suction increases blood circulation and triggers the skin's natural healing process which boosts collagen and elastin, leaving skin firm, fresh and radiant. Essentially reversing the effects of ageing!

REVIVE SKIN At Home Aqua Facial Handset removes the top layer of dead, dull skin cells. Once this barrier is removed, skincare products can penetrate up to 20X deeper, maximizing the benefits of skin care.

Is the Aqua Facial Treatment safe?

Yes, Aqua Facial Treatment is completely safe as it is a non-invasive procedure which is using mechanical procedures to safely exfoliate, hydrate and revitalise your skin. It is only involved with the outer layer of the skin where all the impurities occur.

Do I need to use any Creams or Serums?

The Aqua Facial Handset kit comes with 3pcs of 5ml 2% BHA solutions, which is recommended to be used with normal water. It is recommended to use 5ml of water for every 1ml of this 2% BHA solution. 


You can also use normal distilled water alone or you may choose to use any 2% BHA toner from your favourite brands, which may be available over the counter at pharmacies and supermarkets. Continue with your daily skincare regime and be sure to moisturise after each treatment to keep skin hydrated for longer time.🧴

How will my skin benefit from this treatments?

Hydrodermabrasion Treatments have so many benefits for your skin! Our customers have loved their results and have noticed:

  • Get rid of blackheads/whiteheads, dead skin cells, excess oil, sebum and other debris

  • Deeply hydrate the skin with the natural healing powers of water and oxygen
  • Treat and decrease congestion, acne and acne scarring

  • Minimize the look of huge pores

  • Instantly revitalize and nourish worn out, dehydrated and sunken skin

  • Lessen the look of fine lines and wrinkles and plump up complexion

  • Enhance the appearance of pigmentation and sun-damaged skin

  • Thoroughly exfoliate dead skin cells and promote new collagen and elastin production

  • 20x Increase in Skincare Product Absorption

How frequent should I use this treatment?

One treatment per week is all you need to regenerate new, glowing skin. The Aqua Facial Treatment takes only 10-15 minutes and is a must have in your weekly skin routine.

What skin types and concerns does Aqua Facial treat?

Aqua Facial Treatment can be used on all skin types, and will help ageing skin, skin that is congested, or blemished, or dull and discoloured skin.


It is especially beneficial for:

• Oily skin

• Dull skin

• Anti-aging/age management, reducing fine lines and wrinkles

• Moderate acne and acne scarring

• Skin smoothing and immediate hydration and rejuvenation

• Hyperpigmentation

• Sensitive skins

Is Aqua Facial Treatment painful?

Aqua Facial Treatment is a comfortable, non-invasive skin treatment. Treatments should never be painful or cause any unwanted side effects. The sensation can be compared to that of an exfoliating scrub combined with a light facial massage 🙌

Where can I use the handset?

The handset can be used on all parts of your face, neck and body but avoid sensitive areas such as around your eyes. Yes, it can even help assist with 'Bacne'!

How long before I can see results?

Right away! Our handset will leave your skin smooth and your pores visibly clearer after the first use. You will see that a lot of gunk, dead skin cells, dirt, blackheads and whiteheads, sebum, excess oil, etc, will be removed from your skin. You will begin to see maximum results over longer periods of time. When using your handset consistently once a week for 4-6+ weeks you’ll notice visibly smaller pores, clearer and smoother glowing skin with less fine lines and pigmentation. Results may vary depending on your skin type.

Does it help with Rosacea?

As exfoliation can dry the skin, it is important to follow the recommended usage and to moisturise post-treatment. Please do a patch test at least 48 hours before you use it. If unsure we recommend discussing with your dermatologist or physician.

Does it help with Milia?

Since our product gently exfoliates and deeply cleanses skin, it can help fight off irritants which can cause Milia. If unsure we recommend discussing with your dermatologist or physician.

Does it work with Dry Skin and/or Sensitive Skin?

Yes! Many of our customers with sensitive skin and/or dry skin achieve excellent results. The key is to use the handset on the lowest setting until you are familiar with the device and moisturise after each treatment to keep skin hydrated and fresh!🧴

How is this device powered?

Our handsets are 100% rechargeable and work all around the world! 🌎

Does the product come with warranty?

Yes! All of our products come with a complete 12 Month Warranty! We offer full replacements provided the product is not damaged as a result of misuse and your purchase was made directly from us.

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