90 Day Money Back Guarantee
We have absolute confidence in providing you with the best At Home Aqua Facial Handset in the world.
That’s why we’re proud to offer our day 90-Day, 100% Money-Back Guarantee.
In the unlikely event that you don’t see results, simply return your handset and we’ll give you 100% of your money back.
1. TAKE YOUR 'BEFORE' PHOTO
Before you start your At Home Aqua Facial Treatment journey, simply take a selfie (close-up photo of your face) so we can see your skin condition before starting your At Home Aqua Treatment journey.
2. SNAP YOUR WEEKLY PROGRESS PICTURE
Please take one photo before and after each treatment. Please show your entire face or a close up of the treatment area. You will need to use your At Home Aqua Facial Handset for a minimum of 8 weeks with at least one treatment per week (8 before photos and 8 after photos), to accurately show that you used the Aqua Facial Handset consistently throughout your 12-week journey.
3. MINIMAL CHANGE, EMAIL AWAY!
So you've used your At Home Aqua Facial Handset once every week for eight weeks and you didn't see any improvement on your skin? Money Back Guarantee time! Simply screenshot your progress photos from your album showing that you completed your 8 treatment sessions and email them to email@example.com
4. RETURN AND REFUND
A customer care team member will respond to your progress photos and assist you with the return and refund process. All refunds will be reimbursed back to the original form of payment once the handset has been received by the warehouse.
Money Back Guarantee returns must have your name and order number on the return package so we can easily identify the return. We suggest using a tracked service to ensure the package arrives to us. We will not be responsible for packages that go missing in transit.
TERMS AND CONDITIONS
- The 90-Day Money-Back Guarantee is only valid on the REVIVE SKIN™️ At Home Aqua Facial Handset.
- You must trial our handset for a minimum of 60 days (from the date of delivery) but for no more than 90 days.
Please note: - All 90-day Money-Back Guarantee applications MUST be submitted within 90 days of receiving your handset. - All images MUST have valid time and date stamps.
If your application does not meet our return criteria, you will not be approved for a refund. Incomplete or illegible claims will not be refunded. If approved, we will refund you the handset purchase price (at the time of order), once the handset has been returned to our warehouse*.
The greatest determining factor for a successful treatment is simply using it consistently, as advised, and for the recommended period of time. For those who are not consistent with their treatments, their results will reflect this. We cannot control how often you use your handset or how the handset is used.
Please ensure that the detailed User Guide is thoroughly read and understood. If the handset has not been used correctly, and as instructed, the refund will not be approved.
We reserve the right to reject a refund in the event that we are not satisfied, (acting reasonably) with the supporting evidence you provide to us. Postage costs and the process of sending the handset back to us (once approved by our Results team) is the full responsibility of the claimant, and return postage costs will not be refunded.
We advise to return the handset via trackable mail. We cannot guarantee that all return items will reach us, unless tracked. We ask all customers to allow up to 3 business days for the return to be processed, once it has arrived at our warehouse.
Taken progress pictures, and LOVE your results? We’d love to see them, and give you a little something for sharing. Please send your images to firstname.lastname@example.org with your order number, to claim your gift 😊
(Note: The 90-Day Money Back Guarantee only applies to the "REVIVE SKIN At Home Aqua Facial Handsets". All other products only have a 30-Day Money Back Guarantee)