Our policy is simple and straightforward. Everything on our catalog is backed by our 90-Day Money Back Guarantee. This means you can shop with confidence. If you're not completely satisfied with your purchase, just apply for a full refund, within 90 days of receiving your item.
90 Day Money Back Guarantee
To be eligible for the 90-Day Money Back Guarantee, you must meet the following criteria:
- You must trial our product for 60 days, from the date of delivery, but no more than 90 days.
- You must complete at least 8 treatments with our products, with a minimum of 1 treatment per week, and take photos of the areas you are treating before and after each treatment.
- If you are not completely satisfied with the performance of our product, apply for our money back guarantee.
- To apply for money back guarantee, please, email your progress photos to our customer care representatives at firstname.lastname@example.org. All images MUST have valid date and time stamps.
- All 90-Day Money Back Guarantee applications MUST be submitted within 90 days of receiving your items.
- Incomplete, indecipherable or illegible claims will be deemed invalid.
- If your application is approved by us, we will provide you with further instructions and a return address.
- Items must be returned in the original packaging and without damage (normal wear and tear excepted)
- Postage costs for the return of products, are the full responsibility of the Claimant and will not be refunded.
- If approved, we will refund you the handset purchase price (at the time of order), once the handset has been returned to our warehouse.
- Please note that the refund will not include the outward shipping fee and a restocking fee of $10 USD will be deducted from the final amount you will be refunded for. Refunds will take 3-5 business days to be processed and posted to your payment method.
If you have any questions or concerns, please email us at email@example.com.